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Software Engineer

  • Belgium
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Main responsibilities

The software engineer is responsible for installation, implementation, training and support of Qmatic solutions at client site. The job is performed in cooperation with assigned persons at clients site to ensure a smooth and high-quality implementation. The software engineer provides functional, technical and product knowledge to clients via good written, verbal and presentation skills.

Tasks

  • Manage installations based on analysis of design
  • Create installation plans after review of work orders and project plans
  • Install Qmatic and third-party hardware
  • Install and configure Qmatic software
  • Troubleshoot and resolve software application and network communication errors
  • Diagnose and repair or replace faulty hardware
  • Independently perform a broad range of technical, computer-related tasks
  • Ensure product delivery and service quality
  • Train clients on how to use the solution in one-on-one and group settings
  • Documentation of installation processes and guidelines as well as tracking of installation hours
  • Education of external installation parties
  • Manage time to maintain pre-determined installation and travel timelines
  • Review of work orders and installation plans
  • Make visit report
  • Provide feedback to project management
  • Provide roadmap input based on client requirements

Additional Tasks

  • Customer support
  • Accompanies sales account managers on visits to clients.
  • Analyse the technical and functional needs and proving QMATIC ability to deliver the IT solutions proposed to prospects or existing customers. 
  • Additional duties could be assigned

Responsibilities

  • Report process, planning and other relevant information to Project management
  • Provide end user training to clients
  • Deliver high-quality of implementation of Qmatic solutions
  • Escalate to Project management or Account management if this is needed.
  • Provide high quality of support and communication to all our clients
  • Increase personal knowledge of client business and technical environment
  • Improve knowledge of, and ability to operate, all Qmatic tools and technologies
  • Participation in training courses, workshops and seminars
  • Work within assigned deadlines, following internal processes and procedures
  • Relevant education in IT/computer technology

Qualifications/Skills

  • 2-4 years of experience in an engineer function
  • Good PC/network troubleshooting skills
  • Database experience and thorough knowledge of Window based software components
  • Good understanding of Microsoft SQL Server or Oracle
  • Ability to learn the technical knowledge of the Qmatic solutions
  • Knowledge to work with application issues and detailed problem solving
  • Solid problem-solving skills
  • Service minded approach with a high level of professionalism to deliver great customer experience and contribute to business opportunities
  • Customer focused with a service minded approach, to provide outstanding customer experience
  • Reliable, trustworthy and committed to excellence
  • Exercise independent judgment and decision-making capabilities
  • Valid driver’s license and willingness to travel extensively
  • Regular travelling to clients, both in Italy and abroad

Communication and Customer Service

  • Ability to work effectively as a team member, demonstrating excellent organizational skills and initiative and flexibility
  • Pleasant, professional, respectful and courteous personality
  • Excellent verbal and written communication skills
  • Ability to communicate in multiple languages; Italian, German, English and French desirable
  • Strong administrative skills: organized, efficient, and versatile
  • Strong customer service approach to dealing with people at all levels within the client environment

Work Environment

This position is performed onsite at the client and occasionally in a traditional office environment

Can be located in Rome, Italy; Paris, France; Brussels, Belgium, or North Rhine-Westphalia area, Germany

Locations

Italy, France, Germany and Belgium
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@qmatic.com
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